Once you have found an item you desire, select your size, colour, fit, and quantity. Proceed by clicking the 'ADD TO BAG' button.

Review the item(s) in your shopping bag in the top right of the page. You may edit the size, colour, fit and quantity or simply remove a product from your shopping cart.

Click on ‘Checkout’ and enter your shipping details as well as payment method to complete your order.

If you have forgotten your password you will be able to re-set it by clicking on “Forgot Password?” on the sign-in page. Enter your email address to receive a reset password link.

We accept payment via Visa, MasterCard, American Express, PayPal, ApplePay, GooglePay and ShopPay.

You will not have to pay any additional costs other than those mentioned in the checkout process. We guarantee the final price for you.  In case of additional import tax and duties imposed, it will be covered by us.  For any further queries, please Contact Us.

If you have a promotional code that you would like to use with an order, simply follow the instructions below and the discount will be applied:

- Add the items that you wish to order to your shopping bag.
- Click on the shopping cart icon and click on ‘Edit Bag' (do not go directly to 'checkout’).
- Now within the shopping bag, you will then be able to add your unique discount code in the ‘Promo Code’ field.
- Proceed to checkout and the discount will be applied to the total of your order.

Yes, please ensure that someone be present to sign, and confirm acceptance of the delivery, when it arrives. If no one is available to sign for the parcel, then it may be taken to a local collection point. You can track your order by logging into your account or use the tracking information sent to you.

Once your order has been placed you will receive a series of emails notifying you of the status of your order. If you have registered an account online, then you will be able to log into your account, go to ‘Your Orders’ and view your order status.

Once your order has been shipped, you will receive an email notification with shipping details including the courier used and the tracking number. Kindly click on the click provided to view the latest delivery status.

If you would like to return or exchange an order please contact our customer service team at online@gievesandhawkes.com. For full details, please see our Delivery & Returns page, by clicking here.